For over a week now you have been jerking me around. First you charged 3 separate items to my credit card that I had not authorized. You refuse to tell me what said items were for. I have tried to talk to a real person but alas you are so afraid of actually talking to your customers that you will only correspond in emails that seem to originate out of India
Anyway, I had to call my bank to get the charges reversed but now I can’t update my iPhone. Stupid iPhone insists that I have an Apple iTunes account to work so here I am stuck with you for another year and a half! Between you and AT&T I have decided that I will become a Verizon customer as soon as my contract is up – maybe sooner if I don’t get these issues resolved with both of you (yes, AT&T is jerking me around as well – another story).
So today I get an email saying I need to reset my password. So I follow the link in the email that you sent and low and behold – the link works but the reset procedure doesn’t. *sigh* So now I have to send yet another email back to you telling you that your web site is broken and how do you expect me to reset my password now?
No love,
Me
has your account been hacked? Especially the password reset seems suspicious to me. I would investigate. But beside that, boo on them all. Stupid companies.
ReplyDeleteI have finally gotten all of my previous erroneous charges taken off the account. This morning I checked it and now I have a new villain. My daughter and I decided last week to partake of an extreme luxury - we got pedicures! I love having my toes done but don’t do it often because it's expensive and I really can do it myself. But there is just something wonderful about sitting in that massage chair reading a favorite book while someone pampers my feet and toes.
ReplyDeleteUnfortunately, this morning I found not only our legitimate charge but another on my account. *Sigh* here we go again....